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Friday 28 December 2007

Interactive Voice Response adventures

I already had a "funny" adventure with an IVR, where after goind 10 entries deep I got a ringing tone but no one answering.

Now, I got it again at the belgian Finance ministry. I called the number on their website and after choosing several options, I get a message "We wish you happy celebrations, you can contact us back from 4 january". I tried several path in the IVR and all end up with this message.

I wonder what's the cause of this config: the system that's not flexible enough, or the admin people who were too lazy?

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